Outlook Linked Image Cant Be Displayed

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Original KB number: 2638687

This has just started in the last few days and all Windows 10 updates have been applied. Messages that use images for links are replaced with a red X and a message that the 'Linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.' In Microsoft Outlook 2010 or Outlook 2013, images are not displayed in some email messages. Instead, you see a red x and the following text: Right-click here to download pictures. Sometimes the linked image cannot be displayed in Outlook due to your Temporary Internet Files folder. The contents of this folder can get corrupted, and the best way to fix the issue is to choose a different location for a new Temporary Internet Files folder. By doing so, you’ll recreate the Temporary Internet Files directory. Additionally, when you right-click the image and select Download Pictures, the following error is displayed instead of the original text: The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.

Outlook Linked Image Cant Be Displayed

Symptoms

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Outlook Linked Image Cant Be Displayed On Tv

When you open an email message that contains images in Microsoft Office Outlook, the image areas are blocked. These areas display a red X placeholder. Additionally, the images are sent or received as email attachments.

Resolution

To resolve this problem, make sure that the Temporary Internet Files folder is valid.

Important

This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.

  1. Select Start, select Run (Or press Windows Key and R on your keyboard at the same time), type regedit.exe, and then press Enter.

    (If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.)

  2. Locate the following registry subkey:

    Office 2010: HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0OutlookSecurity
    Office 2007: HKEY_CURRENT_USERSoftwareMicrosoftOffice12.0OutlookSecurity
    Office 2003: HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0OutlookSecurity

  3. In the right side window, double-click OutlookSecureTempFolder. Verify whether the folder noted is valid. You can copy and paste the folder path in Windows Explorer to verify this.

    • If you do not see the OutlookSecureTempFolder entry, go to the next step.
    • If the folder does not exist on your computer, change the OutlookSecureTempFolder value to a valid folder path, for example **C:temp0**.

  4. If the OutlookSecureTempFolder registry entry does not exist, you must create it manually. To do this, follow these steps:

    1. Right-click an empty area, point to New, and then select String Value.

    2. Double-click OutlookSecureTempFolder, and then enter a valid folder path, for example C:temp0.

  5. Restart Outlook.

Outlook Linked Image Cannot Be Displayed

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